Memorial Health System - Great Health Starts Here

Jose Arcilla

Equal Access


Memorial is World Class at Quick, Compassionate Emergency Care

Jose Arcila, MD, practiced medicine as a surgeon and family physician for 60 years. A native of Colombia, he has worked all over the world and seen his fair share of emergency medical facilities.

In his opinion, Memorial Medical Center’s Emergency Department is world class when it comes to providing efficient and effective care to those who need it quickly.

"No other place in the world gives you the attention you receive there," said Dr. Arcila, 85, who now enjoys retirement at his home in Petersburg.

Dr. Arcila knew almost immediately that he was suffering a stroke in May 2010 when he lost control of his left leg, fell to the floor and couldn’t get up. An ambulance brought him to Memorial, and while traveling to the Emergency Department, the emergency medical technicians communicated with the ED and began early treatment to help restore blood flow to his brain.

When he arrived at the ED, the staff was quick to complete labs and brain imaging studies and administer life-saving medications. Dr. Arcila then received treatment on Memorial’s Inpatient Neurology and Inpatient Rehabilitation units before returning home to continue his recovery. Today, he attends therapy as an outpatient at Menard Medical Center to further strengthen his leg function and mobility skills.

As a Joint Commission-designated Primary Stroke Center, Memorial has been recognized for its performance in administering evidence based treatments and achieving better outcomes for stroke patients. Memorial’s dedicated stroke response team recognizes stroke symptoms quickly and provides rapid diagnosis and treatment using state-of-the-art technology.

Designation as a Primary Stroke Center is one of several factors that have contributed to strong growth in Memorial’s ED volumes over the past several years. In 2010, ED volume grew by 4 percent over the prior year, making it the seventh straight year of absolute visit volume growth, said Chuck Callahan, PhD, vice president of operations for Memorial Health System. This is in addition to over 60,000 visits provided by Memorial’s three local ExpressCare centers optimized to provide care for more minor illnesses and injuries.

Callahan refers to the ED as the "front door" to the hospital, as more than half of all inpatients now originate there. Knowing that, Memorial has worked hard to decrease waiting and admission times, establish solid partnerships with referring physicians, provide quality and meaningful customer service, and fine-tune lifesaving processes. In addition to being a Primary Stroke Center, Memorial’s ED is certified to provide pediatric care, and its Chest Pain Center is among the best in the country for its fast treatment of heart attacks.

Jennifer Boyer, MBA, RN, NE-BC, director of Emergency Medical Services, said the ED will continue to make multiple operational improvements to help increase efficiency amidst growing volumes. In 2011, for example, eight additional treatment bays will be added to the ED to allow staff to better serve patients.

"Our goal," Boyer said, "is that our patients have safe, quality care provided by skilled and experienced staff, coupled with compassion and empathy."

Read about more the emergency services at Memorial Medical Center by visiting Memorial Emergency Services website.



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